Refund Policy

At Plorya, your satisfaction is our top priority. We want you to feel confident when shopping with us, which is why we offer a 30-day money-back guarantee on all our products.

1. Eligibility for Refund

You may request a refund if:

  • You are not completely satisfied with your purchase within 30 days of receiving your order.
  • The product is returned in its original condition (unused, with all original packaging and accessories).

2. How to Request a Refund

To initiate a refund, please follow these steps:

  • Contact our support team via info@plorya.com with your order number and a brief description of the issue.
  • Our team will provide you with a return authorization and instructions for sending the product back.
  • Once we receive and inspect the item, your refund will be processed.

3. Refund Processing

  • Refunds are typically processed within 5-7 business days after the returned item is received.
  • The refunded amount will be returned using the original payment method.
  • Shipping fees are non-refundable unless the return is due to a Plorya error or defective product.

4. Exceptions

  • Customized or personalized items may not be eligible for a full refund unless they are defective or damaged.
  • Products damaged due to misuse or improper handling will not qualify for a refund.

5. Customer Support

If you have any questions about our refund process, please contact our support team:
Email: info@plorya.com